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Refund Policy

At BridgeWay Digital your satisfaction matters. We work hard to deliver high quality digital services including Amazon management, PPC, SEO, creative production, and strategic consulting. Because our work often begins immediately and involves custom deliverables, refunds are handled with care and clarity. Please review the policy below for eligibility and procedures.

  1. Refund Eligibility

Refund requests may be considered under the following conditions:

  • You may request a refund within 14 days of your initial purchase or invoice date
  • Refunds are only eligible if the purchased service has not been fully delivered or significantly utilized
  • Custom work such as listing creation, creative assets, audits, PPC setup, SEO implementation, strategy documents, and completed deliverables are not refundable once work has begun
  • Monthly retainers, recurring service fees, and advertising budgets already deployed on platforms are not eligible for refund
  • Any third party advertising spend (Amazon Ads, Google Ads, Meta Ads, etc.) is non refundable since it is billed directly by those platforms

Refund eligibility is determined based on the progress and fulfillment of the service at the time your request is submitted.

  1. How to Request a Refund

To request a refund, please:

  • Email us at [email protected]
  • Include your full name, account email, invoice number, and a brief explanation of your request

Our support team will review your request and respond promptly with next steps.

  1. Refund Processing

Once your request has been reviewed:

  • If approved, your refund will be issued to the original payment method
  • Refunds typically take 7 to 10 business days to appear depending on your bank or payment provider
  • You will receive an email confirmation once the refund has been processed

If you have not received your refund after 10 business days:

  • Contact your bank or credit card provider for processing updates
  • If the issue remains unresolved, email us at [email protected] for further assistance
  1. Policy Updates

BridgeWay Digital may update or revise this refund policy at any time. Updated policies will be posted on this page, and significant changes may be communicated by email or through notices on our website.